We are committed to delivering merchandise of the highest quality. You may request a return for eligible items within 30 days of receiving your order, or within 7 days for quick-ship upholstery. Made-to-order items are non-returnable. If your order arrives damaged or defective, please contact our Customer Care Center promptly. All returns require proof of purchase. Before initiating a return, please review our complete return policy, including the list of ineligible items.
Ineligible Items
- Open Box and final sale items
- Monogrammed items
- Made-to-Order (MTO) items
- Mattresses and foundations
- Gift cards
- Items damaged through normal wear and tear
How to return
Online returns are simple if you have your order number and billing zip code (or shipping zip code for gifted items). Pack your item(s) safely in the original box and packaging and use the provided UPS label to ship your return. Depending on the reason for return, you may be responsible for return shipping and processing costs.
- By mail — Items shipped by mail can be returned by mail with a prepaid carrier label. Depending on the reason for return, you may be responsible for return shipping and processing costs.